How to Make an Appointment
In order to serve you better, the American Citizen Services section uses an appointment system for all non-emergency services to include notarials, passport services, and registering a child as an American citizen (Consular Report of Birth Abroad.) We will continue to provide emergency services on an as needed basis. Please note: We do not allow walk-in customers to register a child as an American citizen. You must have an appointment for this service.
Appointments can be made online by clicking here. PLEASE NOTE: We are not able to book appointments over the phone. You must use the online system to schedule an appointment with American Citizen Services.
If you have an appointment, when you arrive at our waiting room, there is no need to take a number, just check-in at Window A and give our staff a copy of your appointment confirmation printout. We continue to accept walk-ins for all services except registering a child as an American citizen, but give priority to those who made appointments online.
The purpose of the appointment system is to cut wait times for services and allow us to provide you with better service as demand for our services continues to grow.